Consumer / Merchant

Metropolitan Mediation Services LLC can assist you to resolve consumer complaints. We offer mediation services when a consumer has a dispute or problem with a business. It is important to remember that in mediation we don’t take sides with the consumer or business. In mediation a neutral person called a mediator helps the parties to reach a mutually acceptable resolution of the dispute. The mediator does not decide the case but helps the parties communicate so they can settle the dispute themselves. Mediation is a voluntary process to reach a mutually acceptable settlement of issues in dispute.

  • Defective products
  • Refunds
  • Fraud
  • Car sales and financing
  • Debt collection
  • Contracts
  • Home improvement contract
  • Retail Sales
  • Warranties
  • Credit card mischarge
  • Auto repossession issues
  • Credit
  • Utility bill dispute
  • Workmanship / quality issues

Remember, whenever you buy a product, you have a reasonable expectation that it will work as intended. Products must be able to perform the task it was designed to do within a reasonable amount of time. Also, a product is expected to have a reasonable lifespan.


Metropolitan Mediation Services can bring the parties together where both will be heard and understood with the goal of creating a mutually acceptable resolution of the dispute. If you have a dispute with a business that’s not being resolved, we encourage you to contact Metropolitan Mediation Services for a no charge consultation of your dispute.

Below is a link from the Missouri Attorney General: Know Your Rights - A Missouri Consumer Guide. This publication is filled with tips and ideas on how you can recognize fraud, protect yourself, bargain for a fair price and ward off con artists.

We have also added a booklet called "All About Autos New cars, used cars, and repairs" published by the Missouri Attorney General. Each year, complaints about cars — buying them, having them repaired, getting them titled — are near the top of the list of consumer complaints in Missouri. This guide lays out some of Missouri's basic motor-vehicle laws and provides common-sense suggestions you can use when negotiating a car purchase or arranging repairs. Below is the link, feel free to download it.